Overview
We want you to be satisfied with your purchase. This policy explains the terms for refunds on ScanScore subscription plans.
14-day money-back guarantee
New subscriptions come with a 14-day money-back guarantee. If you are not satisfied within 14 days of your first purchase, you may request a full refund.
- The request must be made within 14 days of the purchase date.
- Applies to first-time subscribers only.
- Requests are reviewed to prevent abuse.
Eligible for a refund
- First-time subscription purchases within 14 days.
- Technical issues that prevent you from using the service.
- Unauthorised or accidental charges.
- Service not delivered as described.
Not eligible
- Subscription renewals (cancel before renewal to avoid the charge).
- Partial-period refunds after the 14-day window.
- Accounts terminated for Terms of Service violations.
- Requests made after 14 days of purchase.
How to request a refund
Email dcybersolution@gmail.com with the subject "Refund Request", your registered email, the order/transaction ID, and the reason. Our team reviews requests within 3–5 business days.
Processing
- Approved refunds are processed within 5–10 business days.
- Refunds go back to the original payment method.
- The time to appear depends on your bank or payment provider.
- Razorpay processing fees may be deducted in certain cases.
Cancellation
You can cancel any time from your subscription settings. Your plan stays active until the end of the current billing period; you are not charged again, and no refund is issued for the remaining days of the current period.
Contact
Questions about this policy? Email dcybersolution@gmail.com.